To our valued clients,
As our town of Beacon has grown, so has the demand for appointments and procedures at our office. In order to best serve pets in need of our care and ensure that our doctors’ and staff's time is best utilized, we will be making some changes to our scheduling protocol.
As of July 1, 2023, we will be enacting a cancellation policy for appointments and a deposit for all procedures.
We ask that all clients contact us a minimum of 24 hours before their appointment if they need to cancel or reschedule. If you fail to contact us and do not come to your scheduled appointment, or cancel or reschedule the same day, you will be asked to prepay for the exam when rescheduling. We understand that circumstances change, and emergencies come up and this is not a cancellation fee or additional charge. The prepaid exam will be deducted when your pet is seen.
Like many other local hospitals, we will be taking deposits of our procedures, surgery, and specialty imaging appointments. At the time of booking, we are asking clients to leave a 50% deposit. This deposit will go towards the cost of the visit. Again, it is not an added fee. If you cancel or reschedule a specialist appointment within 24 hours of the visit, there will be a $100 fee, this is an additional fee and will not be applied to any future visits. This fee will be considered on a case by case basis, depending on the circumstances.
We appreciate you trusting us with your pet’s care and look forward to seeing you soon!