What to Expect at a Veterinary Appointment
When you know what you can expect at your first appointment the experience will be smoother and more pleasant for both you and your cat or dog.
Please arrive at least 10 minutes early to complete the New Patient Form. If you wish to save time you can fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
Someone from our veterinary team will go over your pet's history and discuss their condition. You may ask any questions you have, and we'll reserve time to answer them.
Examination, Diagnosis & Treatment
When your pet has been examined, we'll give you a diagnosis and treatment options. Your vet will work with you to establish the best treatment plan for your pet.
Following your visit, we'll develop a detailed report of our diagnosis, the conversation we had with you, and your pet's treatment plan. We will keep this information on file for when you require it.
Our Pet Care Philosophy
We are proud to serve pets and their owners in Beacon, Hudson Valley and surrounding areas. We aim to provide you and your companion with the finest level of veterinary care.
We believe in the power of preventative care, the importance of client education, and providing comprehensive emergency care.
For more information about our office policies, payment options, and appointment booking, see our hospital FAQs below.
- What types of payment options are available?
We require all payments to be made in full at the time we provide our services or when your pet is discharged. We accept payments by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are pleased to offer our clients CareCredit as a financing option. They offer an easy application process that can give you results in minutes.
- Will I be provided with an estimate of costs?
We will give you a good-faith estimate for the cost of our services before providing your pet with any treatments. But, unforeseen circumstances could arise that may impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and will require a deposit based on our estimate before any further treatment is given.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
In order to best serve pets in need of our care and ensure that our doctors’ and staff's time is best utilized, we are enacting a cancellation policy for appointments and a deposit for all procedures.
- What types of animals do you treat?
We take are able to provide care for companion cats and dogs.
- Where can I purchase my pet's prescription and food?
You can buy all of the medications and specialty foods your cat or dog may need either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations. After the staff and doctors have assessed your pet, they will give you a cost estimate to help you choose a treatment plan.
If your cat or dog requires further hospitalization, diagnostics, or surgery we will need a deposit up front, with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Below are a few links to help with your pet's health.